Effective Date: 29/08/2024

1. Overview

At Rob’s Books customer satisfaction is our top priority. This Return and Refund Policy outlines the conditions under which we will accept returns and provide refunds for digital products purchased through our website. By purchasing a digital product from us, you agree to the terms outlined in this policy.

2. Refund Eligibility

Due to the nature of digital products, we offer refunds only under specific circumstances:

– Technical Issues: If the digital product is defective, corrupted, or not as described, you may be eligible for a refund. You must report the issue within 7days of purchase.

– Duplicate Purchase: If you accidentally purchase the same digital product more than once, you may request a refund for the duplicate purchase within 7days.

– Non-Delivery: If you have not received the digital product or download link, please contact us within 3 days. We will assist you in accessing your purchase or issue a refund if we cannot provide the product.

3. Non-Refundable Situations

– Change of Mind: We do not issue refunds for digital products if you change your mind after the purchase.

– Incompatibility: It is the customer’s responsibility to ensure that their device meets the minimum system requirements for our digital products. Refunds will not be provided for incompatibility issues.

– Unauthorized Use: Refunds will not be issued for products that have been used or accessed significantly, as this indicates that the customer has derived value from the product.

4. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Send an email to rob@robs-books.co.uk with your order number, the name of the digital product, and a detailed explanation of the issue.

2. Review: Our team will review your request and may require additional information to process your refund.

3. Approval: If your refund request meets our criteria, we will notify you of the approval and process the refund to your original payment method within 7 business days.

5. Exceptions and Special Cases

– For promotional or discounted digital products, refunds may be subject to additional terms and conditions specified at the time of purchase.

6. Contact Information

If you have any questions or concerns about our Digital Product Return and Refund Policy, please contact us:

– Email: rob@robs-books.co.uk
– Phone: +44 07856959028

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Note: This policy is subject to change without notice. Please review it regularly to stay informed of any updates.